Last modified on: 7 May 2026
1.1 These general terms and conditions apply to all offers, quotations, and agreements between Wholesale Holland (hereinafter referred to as: "Seller") and a business buyer (hereinafter referred to as: "Buyer"). The applicability of any purchasing or other (general) conditions of the Buyer is hereby explicitly rejected, unless the Seller has explicitly accepted them in writing in advance.
1.2 The Seller focuses exclusively on the Business-to-Business (B2B) market. By placing an order, the Buyer declares to be acting in the exercise of a profession or business. The statutory consumer protection (including the 14-day right of withdrawal) is therefore explicitly not applicable. The Seller reserves the right at all times, without stating reasons, to refuse a customer account application or to close an existing account (for example, in the event of suspected fraud or failure to meet credit conditions).
1.3 Deviations from these terms and conditions are only valid if they have been explicitly agreed upon in writing with the Seller.
1.4 For orders via our webshop(s) or in our showroom, we apply a minimum order value of €25.00 excluding VAT and excluding shipping costs.
1.5 The Seller reserves the right to amend or supplement these general terms and conditions. Amendments will take effect at the announced time of entry into force and also apply to already concluded agreements, after written notification or publication on the website.
1.6 Confidentiality: The Buyer is obliged to maintain absolute confidentiality regarding all confidential information, including (but not limited to) tailor-made quotations, customer-specific prices, discount scales, and margins obtained from the Seller. The Buyer is explicitly prohibited from sharing this information with third parties or competitors, on pain of immediate collectability of any discounts granted.
1.7 Formation of the agreement: An agreement is only concluded at the moment the Seller has accepted the order in writing (including by email) by means of a final order confirmation or invoice, or at the moment the Seller has actually started the execution (dispatch) of the order. Automatic receipts from the webshop explicitly do not count as acceptance of the offer or as a binding contract.
2.1 All prices stated on the website and in quotations are net and exclusive of 21% VAT, unless stated otherwise. The base currency for all agreements is the Euro (€).
2.2 Currencies & Exchange Rates: For the convenience of the Buyer, prices on the website may be displayed (indicatively) in a local currency (such as CHF, GBP, or USD). However, the actual transaction and final settlement (checkout) always take place in Euros (€), with the Euro price in the shopping cart being binding. The final amount debited in the Buyer's local currency depends on the current exchange rate and the terms and conditions of the payment provider or bank chosen by the Buyer. The Seller is never liable for exchange rate differences, exchange rate fluctuations, or conversion costs charged by banks or payment providers.
2.3 Shipping and administration costs are not included in the unit price. The actual shipping rates are dynamically calculated and displayed during the checkout process on the website.
2.4 The Seller is entitled to adjust prices in the interim as a result of changes in purchase prices, currency fluctuations, or other external factors, without prior notice. If such a price increase takes place after the conclusion of the agreement but before delivery, the Buyer has the right to cancel the order free of charge within 3 days after notification.
2.5 Intra-Community delivery (0% VAT): Customers outside the Netherlands, but within the European Union, are eligible for delivery at the 0% VAT rate, provided they provide a valid and verifiable VAT identification number during the ordering process. The Buyer is entirely and solely liable for the correctness of this number and indemnifies the Seller against all damages, additional tax assessments, and fines from the Tax Authorities (or foreign tax authorities) arising from the provision of an incorrect or fraudulent VAT identification number by the Buyer.
2.6 Obvious errors and system failures: Obvious mistakes, programming errors, AI-generated price errors, or typographical errors in the offer, on the website, or in quotations are not binding on the Seller. The Seller has the right at all times to unilaterally cancel an order placed on the basis of such incorrect pricing, without the Buyer being entitled to any form of compensation or delivery for that price.
3.1 The Seller ships orders worldwide via recognized carriers (such as DPD and PostNL). Unless explicitly agreed otherwise, standard delivery applies to the address provided by the Buyer. The Buyer is responsible for providing the correct delivery address. If a shipment is undeliverable or returned due to the Buyer's actions (e.g., incorrect address, refusal at the door, or failure to collect at a pick-up point), the incurred shipping and return costs, as well as any administration costs, will be fully borne by the Buyer. In that case, the Seller is also entitled to store the goods at the expense and risk of the Buyer, whereby reasonable storage costs (with a minimum of € 25.00 per pallet per day) are due until the goods are still accepted or the agreement is dissolved.
3.2 Stated delivery times (for example "within 2 working days") are always indicative and never to be considered as a strict deadline. Exceeding the delivery time does not entitle the Buyer to compensation, dissolution of the agreement, or suspension of any obligation.
3.3 The risk of loss, theft, or damage to products is transferred to the Buyer at the moment these are physically handed over to the Buyer (or their designated carrier).
3.4 If an ordered item is unexpectedly no longer in stock, the Seller will contact the Buyer to offer a suitable alternative or to credit the purchase amount of the item in question.
3.5 Partial deliveries: The Seller is entitled to deliver an order in parts (partial deliveries) and to invoice these partial deliveries separately. The Buyer is obliged to pay these partial invoices in accordance with Article 4.
3.6 International deliveries (Customs & Import Duties): Unless explicitly agreed otherwise in writing with another Incoterm (such as DDP), all deliveries outside the European Union take place on the basis of DAP (Delivered At Place, Incoterms 2020). Any import duties, clearance costs, local taxes, and customs levies in the country of destination are fully at the expense and risk of the Buyer.
3.7 Pre-orders & Factory Allocation: If the Buyer places a pre-order, the Seller is partly dependent on the allocation by the manufacturer/brand owner for delivery. The Seller is entitled to (partially) cancel a pre-order or postpone delivery if the manufacturer does not deliver the ordered goods to the Seller, does not deliver them on time, or delivers them in a reduced quantity, without the Buyer being entitled to any compensation (for damages).
4.1 Payment must generally be made in advance via the secure payment methods offered on the website, including (but not limited to) iDEAL, PayPal, Credit Card, or bank transfer. If the Buyer initiates an unjustified reversal or 'chargeback' via a payment provider or credit card company instead of following the regular complaints procedure (Article 6), the Seller is entitled to charge an administrative fine of € 50.00 per incident for this, without prejudice to the right to still collect the outstanding claim and to block the Buyer's account immediately.
4.2 Prepayment by bank: If manual bank transfer has been chosen, the full amount must be credited to the Seller's account within 14 days, stating the order number. If payment is not made after this period, the reservation of the goods lapses and the order can be canceled.
4.3 Non-payment & Default: If the Buyer buys on account and does not pay within the agreed payment term, the Buyer is legally in default. From that moment on, the Buyer owes the statutory commercial interest (ex Article 6:119a of the Dutch Civil Code) on the outstanding amount.
4.4 All costs, both judicial and extrajudicial (including collection costs, bailiffs, and lawyers), which the Seller must incur to collect the claim, are fully borne by the Buyer. The extrajudicial collection costs amount to at least 15% of the outstanding amount, with a minimum of € 40.00.
4.5 Prohibition of set-off and suspension: The Buyer is never permitted to set off any claim against the Seller against amounts owed by them to the Seller. Nor does the Buyer have the right to suspend their payment obligation.
4.6 Bankruptcy: In the event of (an application for) bankruptcy, suspension of payments, statutory debt restructuring, liquidation, or attachment of the Buyer, all (future) claims of the Seller against the Buyer become immediately and fully due and payable.
4.7 Provision of security: The Seller is entitled at all times, before performing (further), to require the Buyer to make an advance payment or provide sound financial security, if the Seller has reasonable doubts about the creditworthiness of the Buyer.
4.8 Transfer of claims (Factoring): The Seller is entitled to transfer or pledge their claims against the Buyer (whether or not in the context of B2B 'Buy Now, Pay Later' services or factoring) to third parties. In such a case, the Buyer will be able to make a discharging payment to this third party, whereby the general terms and conditions of this payment service provider may additionally apply.
5.1 All goods delivered by the Seller remain the unconditional property of the Seller until the Buyer has fulfilled all payment obligations (including any interest and collection costs) arising from the agreement.
5.2 As long as the ownership has not been transferred, the Buyer is not permitted to pledge the goods or to provide them as security to third parties, other than in the normal course of their business. The Buyer is obliged to adequately insure the goods delivered subject to retention of title and to keep them insured against fire, explosion, and water damage as well as against theft, and to provide the policy for inspection by the Seller upon first request. In the event of any payment by the insurer, the Seller is entitled to these funds.
5.3 The Buyer is obliged to inform the Seller immediately in writing if third parties seize the goods delivered subject to retention of title, or wish to establish or assert rights thereto. The Buyer hereby unconditionally and irrevocably grants permission to the Seller (or a third party designated by the Seller) to enter all those places where the property of the Seller is located and to physically repossess these goods if necessary.
5.4 Extended retention of title (Germany): For goods delivered to a Buyer in Germany, the extended German retention of title (Verlängerter und erweiterter Eigentumsvorbehalt) also applies. The Buyer is entitled to resell the goods in the normal course of business, whereby the claims arising from this are directly assigned in advance to the Seller (Zession) up to the amount that the Seller is still owed.
6.1 Cancellation: Because orders are immediately included in the logistics process, cancellation is only possible if the package has not yet been processed or shipped. Upon refusal of a shipped package at the door, the Seller is entitled to fully charge the incurred shipping and administration costs to the Buyer.
6.2 Duty to complain (Visible defects): The Buyer is obliged to inspect the delivered goods immediately upon receipt. Visible defects, shortages, or transport damage must be reported in writing (via sales@wholesaleholland.com) within 48 hours of delivery, stating the order number and attaching photographic evidence. Putting into use, reselling, or processing the goods by the Buyer counts as unconditional acceptance of the external condition and quantity.
6.3 Hidden defects: Defects that could not reasonably have been discovered immediately upon receipt must be reported to the Seller in writing and in detail no later than 7 calendar days after discovery, but within a maximum of 3 months after delivery. After the expiration of this period, any right to warranty, replacement, or crediting lapses.
6.4 Return shipments (RMA) & Restocking fee: Goods can only be returned after prior written approval from the Seller. Unstamped or unauthorized returns will be refused. The costs and risk of the return shipment are borne by the Buyer, unless it concerns an error acknowledged by the Seller. If the Seller nevertheless agrees to the return of faultlessly delivered goods as a gesture of goodwill, the Seller is entitled to charge a restocking fee (processing costs) of at least 15% of the net invoice value of the returned goods or to deduct this from the credit invoice.
6.5 Normal wear and tear, incorrect use, or modifications to the product by the Buyer or third parties are expressly excluded from any warranty.
6.6 Minor deviations: Minor, commercially customary deviations in quality, color, size, weight, or a deviation of a maximum of 2% in the delivered quantities, do not constitute grounds for complaints, dissolution, or compensation.
6.7 Manufacturer's warranty: The Seller does not themselves provide any further warranty on the delivered goods than the warranty provided by the original manufacturer or importer to the Seller (manufacturer's warranty). The Seller will, where reasonably possible, assist the Buyer in submitting a warranty claim to the manufacturer.
7.1 The total liability of the Seller for direct damages is at all times limited to the amount that is actually paid out in the relevant case by the Seller's business liability insurer, plus the deductible. If the insurer does not proceed to pay out for whatever reason, liability is limited to a maximum of the net invoice amount of the specifically delivered goods to which the damage relates.
7.2 The Seller is never liable for indirect damages, including (but not limited to) lost profits, missed savings, business stagnation, and damage to image.
7.3 The Buyer indemnifies the Seller against all claims from third parties (including end-users/consumers) who suffer damages as a result of the use or resale of the products, except insofar as this damage is exclusively attributable to gross negligence or intent on the part of the Seller. The Buyer must have adequate business liability insurance (including product liability) and will submit proof of coverage to the Seller upon first request.
7.4 Limitation period: In deviation from the statutory limitation periods, the limitation period for all claims and defenses of the Buyer against the Seller (and any third parties engaged by the Seller) is a maximum of one (1) year after delivery.
8.1 The Seller is not obliged to fulfill any obligation towards the Buyer if they are hindered from doing so as a result of a circumstance that is not due to fault, and is not for their account under the law, a legal act, or generally accepted views.
8.2 In these terms and conditions, force majeure is in any case (but not exclusively) understood to mean: disruptions in the (international) supply chain, customs delays, strikes, pandemics, cyberattacks, extreme weather conditions, and shortcomings of third parties engaged by the Seller (such as logistics partners and suppliers).
8.3 The Seller may suspend the obligations arising from the agreement during the period that the force majeure continues. If this period lasts longer than 60 days, each of the parties is entitled to dissolve the agreement, without any obligation to compensate the other party for damages.
9.1 The Buyer is independently responsible for compliance with all applicable (local) laws and regulations regarding the import, sale, and safety of the goods (including toys) in the country of destination. The Seller only guarantees that the products comply with the requirements and CE markings applicable within the European Union. In the event of export outside the EU, the risk and responsibility for certification according to local standards (such as ASTM) lies exclusively with the Buyer.
9.2 The Buyer is explicitly prohibited from removing or modifying safety warnings, CE markings, quality marks, or traceability information (such as batch or serial numbers) from the products or packaging.
9.3 If the Buyer resells the products to end-users (consumers), including via online marketplaces, the Buyer is fully responsible for handling consumer warranties and returns. The Seller accepts no returns from, nor liability towards, the end-user of the Buyer.
9.4 Product recall: The Buyer is obliged to keep adequate records for the traceability of the delivered goods. In the event of a (potential) product recall, initiated by the Seller, the manufacturer, or a supervisory authority, the Buyer must cooperate immediately and fully. Any communication towards end-users or the media regarding a recall will take place exclusively after prior written approval from the Seller.
9.5 Online Marketplaces (Brand gating): The Seller never guarantees that the Buyer is permitted to (re)sell the delivered products on specific closed or regulated online marketplaces (such as, but not limited to, Amazon, Bol.com, or eBay). The risk of so-called 'brand gating', distribution restrictions, or sales restrictions by the original brand owner on these platforms lies exclusively with the Buyer and does not constitute valid grounds for cancellation or return of the goods.
9.6 Packaging legislation and EPR (Extended Producer Responsibility): If the Buyer imports and places goods on the market in a country other than the Netherlands, the Buyer is independently and fully responsible for the registration and payment of any local levies regarding waste management and packaging (such as the German VerpackG or the French Triman legislation). The Buyer indemnifies the Seller against all claims and fines from foreign supervisors in this respect.
10.1 The Buyer guarantees that they, their representatives, and the ultimate beneficial owners (UBOs) do not appear on any current sanctions list of the European Union, the United Nations, the United States, or the United Kingdom.
10.2 The Buyer guarantees that the delivered goods will not be exported (directly or indirectly) to, or used in, countries or territories subject to a trade embargo or sanctions regime. In the event of a violation of this article, the Seller is entitled to dissolve the agreement with immediate effect and the Buyer is liable for all damages and fines resulting therefrom.
11.1 The Seller processes (company) data of the Buyer for the purpose of executing the agreement, relationship management, and fraud prevention.
11.2 All data processing is subject to the Seller's current Privacy and Cookie Statement, which can be consulted via our website or via the following link: Privacy Policy.
11.3 Dropshipping & Consumer Data (GDPR art. 28): If, at the explicit request of the Buyer, the Seller delivers goods directly to the end-user of the Buyer (dropshipping), the Seller processes the name and address details of this consumer exclusively for the execution of the logistics assignment of the Buyer. The Buyer guarantees that they are legally entitled to share this personal data with the Seller. In this specific case, this provision qualifies as a processing agreement within the meaning of the GDPR, whereby the Seller will not retain the relevant consumer data after shipment for any longer than strictly necessary for the shipment and tax administration.
12.1 All texts, images, logos, and brand or product names on the Seller's website(s) are protected by copyright. The Seller grants the Buyer exclusively a non-exclusive, revocable license to use made-available product and image material, solely for the purpose of reselling the products purchased from the Seller. The Seller reserves the right to withdraw this permission at any time without stating reasons.
13.1 All legal relationships to which the Seller is a party are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is expressly excluded.
13.2 All disputes arising from or in connection with this agreement will be submitted exclusively to the competent court in the district where the Seller is established (District Court of Gelderland, location Apeldoorn), unless mandatory law dictates otherwise.
13.3 Language and interpretation: These general terms and conditions were originally drafted in the Dutch language. If these terms and conditions are made available in another language (for the convenience of the Buyer), the Dutch text and the meaning according to Dutch law will be decisive and binding at all times in the event of ambiguities, translation errors, or differences in interpretation.
Contact details Wholesale Holland:
Wholesale Holland
Wilmersdorf 12
7327 AC Apeldoorn
Netherlands
Company Reg. No.: 081.18.889
VAT No.: NL8126.44.992.B01
Phone: +31 55 540 3381
Email: sales@wholesaleholland.com